Refund policy

Return Policy 

We want you to be 100% satisfied with your purchase! If something isn’t quite right, we’ve made returning items simple and hassle-free. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged, and in its original packaging (including all protective materials). 


To start a return, sign in, go to My Orders and access your order and item(s) you wish to return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as items marked as “Special Order,” “Final Sale,” or “Open Box” are non-returnable. These will be clearly labeled on the product page and your invoice. Shipping fees are non refundable. Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at iesinfo@iesupply.ca.



     

    Notes:  

    • Original shipping charges are non-refundable. 

    • A $10 flat-rate shipping fee will be deducted from the total to allow for shipping coverage. 

    • Heavy or Oversized Items: Additional return shipping fees may apply. We’ll contact you for approval before sending the return label if adjustments are needed. 

     

    Warranty Information 

    All products are backed by the manufacturer’s warranty. Warranty terms vary by brand and item—please check the product page for details. 

    For warranty claims, please contact the manufacturer directly. 

     

    Need Help? 

    Our support team is here to assist you with returns or warranty questions. Don’t hesitate to reach out—we’re happy to help!