Refund policy

Returns Made Easy

We want you to be 100% satisfied with your purchase. If something isn't quite right, we've made the return process simple and straightforward.

Return Eligibility

Your item may be eligible for return if it meets the following conditions:

  • Return request submitted within 30 days of purchase
  • Item is unused, undamaged, and in like-new condition
  • Original packaging and protective materials are included

Please note: A restocking fee may be assessed depending on the nature of the return and the condition of the item when it is received.

How the Return Process Works

  1. Request a Return
    Sign in to your account and navigate to My Orders to submit your return request.
  2. We Review Your Request
    Our team will review the return to confirm eligibility.
  3. Receive Your Return Label
    If approved, we'll email you a prepaid return shipping label and return instructions.
  4. Drop Off Your Package
    Package your item securely and drop it off at your nearest Purolator location.
  5. Inspection & Refund
    Once your item is received, we will inspect it and determine the applicable refund.

Refund Information

Full refunds are available for products returned in their original packaging and in like-new condition, free from signs of use.

  • Original shipping charges are non-refundable.
  • A $20 flat-rate shipping fee will be deducted from approved returns.
  • Additional return shipping charges may apply for oversized or heavy items.
  • Refunds are issued to the original payment method.
  • Most approved refunds are processed within 7-10 business days after inspection.

If more than 15 business days have passed since your refund was approved, please contact us at iesinfo@iesupply.ca.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can evaluate the issue and make it right.

Non-Returnable Items

The following items are not eligible for return:

  • Special Order products
  • Final Sale products
  • Open Box products

These exclusions will be clearly identified on the product page and on your invoice.

Warranty Information

All products are covered by the manufacturer's warranty. Warranty terms vary by brand and item.

For warranty claims, please contact the manufacturer directly.

Need Help?

Questions about a return or warranty claim?

Email: iesinfo@iesupply.ca